Refund Policy
We provide tax consultation services and strive to give successful delivery of the registered service. The team will support you until the successful completion of the process.
Refund Policy
We provide tax consultation services and strive to give successful delivery of the registered service. The team will support you until the successful completion of the process. The professionals will cooperate with you and demand the same from you.
Once the payment is made, there is no Refund applicable at any cost whether you want to continue services or not. Taxdunia’s service obligation is considered once access to our platform is granted. All subsequent responsibilities and the outcome of the service are solely the client's responsibility. It is the client's responsibility to ensure the accuracy and correctness of the document and credentials provided. The client will solely be responsible for checking the verity and factualness of documents provided to the tax professionals. We aim to help the taxpayers in tax planning. We do not support anyone in tax evasion nor promote such activities. Hence, Taxdunia will not pay any penalties or taxes on behalf of its clients. Further, Taxdunia is not responsible or liable for any other cost incurred by the client related to the completion of the service or the outcome of the service.
Refund Procedure
We charge a service fee before the work is proceeded. In any circumstance, the payment will not be refunded once it is made. The service charge will remain non-refunded whether you avail of the services or not. The technical glitches are subject to the disposal of the management team. Once you have made the payment for the service, we will try to deliver the service within three business days (Monday to Friday) from the day when we receive the complete documents from your side.
Standard Pricing
Taxdunia has a standard pricing policy wherein no additional service fee is requested under any circumstance once the project is undertaken and you have paid the final service fees. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to Taxdunia due to an increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. Taxdunia is not responsible or liable for any other cost incurred by the client related to the completion of the service.
Factors Outside Our Control
If there is any technical glitch due to which we are unable to obtain the required documents from your side, then work may take longer than usual. No one will be responsible in such a case. We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Taxdunia’s service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete.
Taxdunia shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations because of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Cancellation Fee
Since we're incurring costs and dedicating time, manpower, technology resources, and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by Taxdunia- not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service again in the same financial year. At no cost, the payment is refundable so make sure you have read the terms and conditions before signing to the portal for taxation and business consultancy services.
